Complaints & Dispute Resolution

Send your complaint to support@mentalclarity.me, including the email used at checkout, the date of the charge and a description of the problem. We acknowledge within 1–2 business days and aim to give a final answer within 14 days.

If we cannot resolve the matter, you may refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se. We participate in ARN proceedings and follow ARN's recommendations. Consumers in other EU/EEA countries can reach ARN through their national European Consumer Centre (ECC-Net). You always keep the right to bring the matter before a court in your country of residence.

Single point of contact for users and authorities under Articles 11 and 12 of the Digital Services Act: dsa@mentalclarity.me. Use this address to report unlawful user-generated content, such as leaderboard names or chat in online chess.

Charges are processed by our payment provider. You can also dispute a charge with your bank or card issuer, but contacting us first is usually faster.

For data protection matters you may lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) or your local supervisory authority.